Returns Policy

Returns Policy

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with our products.

We strongly believe in the quality of our products and service so if for any reason you are not satisfied contact us within 14 days from the date of your purchase for a resolution which may include an exchange, credit note or refund.

Refunds and exchanges will not be accepted without a valid invoice.

Returns Policy Criteria 

To be eligible for a return,

– Your goods must be unused and in saleable condition.

– All goods must be in original packaging and all ticketing and swing tags attached.

– Proof of purchase preferably an invoice or receipt.

Damaged or faulty goods

In addition to manufacturers’ guarantees on selected products, PLF and its suppliers provide a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for damaged or faulty goods.

Incorrect or missing items

If you have received an incorrect item or an item was missing, please contact us or call us on 0410 195 069.

Change of mind returns

Online Change of mind returns, will be offered an exchange; credit note or refund provided that:

– You meet the returns policy criteria.

– Goods are returned at customer’s expense.


Due to the nature of the following products, we will be unable to provide a refund or exchange on:

– Custom made and personalised products.

– Clearance items.

Refunds (if applicable)

Once your return is received and inspected, we will raise a credit note. If you have requested a refund we will process the refund accordingly and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will advise you once the refund has been processed from us.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, wait a couple of days and check your bank account again. Next contact your bank. There is often some processing time before a refund is posted (processing times may vary from bank to bank) . If you’ve done all of this and you still have not received your refund yet, please contact us.